Enterprise IT Solutions

Optimum Systems was incorporated at 2014 as a Limited Liability Company (LLC) in Qatar... More  

 

We offer the following services:

  • Data Center, Server & Desktop Management
  • Onsite Support and Emergency Response
  • Multi-site support
  • Server Backup Solutions
  • Application monitoring 
  • Network management
  • Software deployment/support
  • Database management
  • Proactive maintenance 
  • Help desk functions: We offer live support via telephone or through the Internet 24 hours a day, 7 days a week. 
  • Incident Management: We manage incidents using incident ticketing system and other management tools. We handle the incident troubleshooting to resolution including escalating the incidents to 3rd part service providers according to their Warranty Coverage and SLAs.

 

Benefits of IT managed services :

  •         Saving costs.
  •         Freeing up staff to focus more on core competencies.
  •         Gaining access to the most current technologies
  •         Improving security benefits.
  •         Filling gaps involving lack of in-house expertise
  •         Freeing time and resources to handle advanced IT tasks in-house.

Help Desk functions 

We offer live support via telephone or through the Internet 24 hours a day, 7 days a week. We offer a Self Service portal so users can log their issues and track them. The portal offers the management with full reports on the compliance with the SLA.

 

Incident Management

We manage incidents using incident ticketing system and other management tools. We handle the incident troubleshooting to resolution including escalating the incidents to 3rd party service providers according to their Warranty Coverage and SLAs.

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