Complete Information Technology Solutions

Help Desk functions 

We offer live support via telephone or through the Internet 24 hours a day, 7 days a week. We offer a Self Service portal so users can log their issues and track them. The portal offers the management with full reports on the compliance with the SLA.

 

Incident Management

We manage incidents using incident ticketing system and other management tools. We handle the incident troubleshooting to resolution including escalating the incidents to 3rd party service providers according to their Warranty Coverage and SLAs.